• Bring your PAPER RECEIPT, no receipt, no bees, no exceptions!
• There are no refunds on Bee Packages after delivery.
• There are NO REFUNDS after March 31st. If we fail to get you bees we will refund you.
• All sales are final once bees are loaded into buyer's transport.
• Due to the delicate nature of Honey Bees & Queens they are NOT guaranteed. ALL SALES ARE FINAL!!
• If you request a refund prior to delivery date, there is a 50% restocking fee.
• All sales are to be paid in full before delivery.
• Due to weather conditions, delivery times and dates are subject to change.
• Updates are on the web site. Please check first before calling us. Add our number as a contact in your phone (907)-360-8182.
• Check the box on the checkout page that you want to receive communication from us. Failure to do so may result in you missing valuable information about your purchase. If we cannot contact you and you miss your pick-up, the bees will be sold. We will not hold them for you.
• Make sure all your contact information is correct. Use a text capable number where we can reach you.
• Use a e-mail address that you check regularly. We communicate via broadcast email.
• Weather can cause us to change the Delivery Dates & Times, so check the web site often.
• Do not ask to change your pick-up location. We prepare your order to be picked up at the location you specified when you placed your order. This cannot be changed.
If you don’t receive an email or text message from us by April 15th, then you must contact us at 907-360-8182 or info@northwestbeesupply.com. You are responsible for communicating with us, just as much as we are responsible for trying to communicate with you. If our emails go to your spam box, or you don’t receive our text for some reason, you must contact us directly, to confirm delivery date & time.
• There are no refunds on Bee Packages after delivery.
• There are NO REFUNDS after March 31st. If we fail to get you bees we will refund you.
• All sales are final once bees are loaded into buyer's transport.
• Due to the delicate nature of Honey Bees & Queens they are NOT guaranteed. ALL SALES ARE FINAL!!
• If you request a refund prior to delivery date, there is a 50% restocking fee.
• All sales are to be paid in full before delivery.
• Due to weather conditions, delivery times and dates are subject to change.
• Updates are on the web site. Please check first before calling us. Add our number as a contact in your phone (907)-360-8182.
• Check the box on the checkout page that you want to receive communication from us. Failure to do so may result in you missing valuable information about your purchase. If we cannot contact you and you miss your pick-up, the bees will be sold. We will not hold them for you.
• Make sure all your contact information is correct. Use a text capable number where we can reach you.
• Use a e-mail address that you check regularly. We communicate via broadcast email.
• Weather can cause us to change the Delivery Dates & Times, so check the web site often.
• Do not ask to change your pick-up location. We prepare your order to be picked up at the location you specified when you placed your order. This cannot be changed.
If you don’t receive an email or text message from us by April 15th, then you must contact us at 907-360-8182 or info@northwestbeesupply.com. You are responsible for communicating with us, just as much as we are responsible for trying to communicate with you. If our emails go to your spam box, or you don’t receive our text for some reason, you must contact us directly, to confirm delivery date & time.